Dealing With Unhappy Customers. Turning a Challenge into an Opportunity
Many of us have to deal with angry or unhappy clients as part of our roles, and it's never easy. But if we know what to say and, more importantly, how to say it, we may be able to save the situation. In fact, we can even end up with a better relationship with our client than we had before.
According to the article,

Escolha uma opção:

a. people always know what to say to dissatisfied customers.

b. knowing what to say to a dissatisfied customer might result in a better relationship with the client.

c. it’s not possible to turn the challenge of dealing with dissatisfied customers into an opportunity.

d. it’s not possible to improve the relationship with a customer.

e. it’s easy to deal with dissatisfied customers.