It’s easy to get angry when you have a bad experience and be careless about what you say. However, this is not the best way to find a solution to get something fixed. Being sarcastic won’t help you to resolve your problem. People get defensive and become closed to suggestions when you are rude to them. You may express your annoyance but make sure that you still do it in a polite way. To do this, you may use indirect language to soften the tone. In this way, you are expressing what you want without being too aggressive or threatening. By using modal verbs like could, should, would, may and might in your requests for help will make it sound more diplomatic and polite.

Considering the text above, analyse the following statements.

I. According to the text, the best way to find a solution to get something fixed is to speak directly to sound more polite and less threatening.

II. "I think you might have forgotten to change my room towels” is an example of a sentence with indirect language to soften the tone.

III. Any of the modal verbs mentioned in the above text will make your requests for help sound more diplomatic and polite.



It is correct what is stated in


Escolha uma opção:

a.
I, only.

b.
I and III, only.

c.
I, II and III.

d.
III, only.

e.
II and III, only.